3090 Colonel Talbot Rd - 2

London, ON N6P 0B3

For Life-Threatening Emergencies Call 911

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COMPREHENSIVE MEDICAL CARE

for adults and children
Latest Clinic News:

This letter will contain many important updates about our office, so please make sure that all members of your family read it together.

 

If you would like to watch a Youtube video rather than read this letter, click on this link: https://youtu.be/h26rCS9LWzs.

 

We are excited to announce that our practice will be moving to our new location at 3090 Colonel Talbot Rd Unit 2, located at the corner of Colonel Talbot Rd. and Southdale Rd., between Goodlife Fitness and Shoppers Drug Mart. Our first day at the new location will be Tuesday April 3, 2018.

 

We will be joining two physicians who will also be relocating their practices (Dr. Cathy Faulds and Dr. Rachel Bevan), as well as six physicians who will be starting new practices (Dr. Stephanie Austin, Dr. Tania Bhanji, Dr. Lauren Kolecki, Dr. Daniel Pepe, Dr. Cassandra Lin-Pepe, and Dr. Adriana Pietrzak).

 

I would like to reassure all of you that the individualized and timely care that you are used to from our office won’t change at all. You will continue to see Dr. Elia and our current staff when you come for your regular appointments, just like you are used to. We will still always be available for appointments for urgent issues that need to be seen the same day. Our phone number will be the same, 519-657-2032.

 

A few exciting updates:

 

Now that we are part of a group, we will be having after-hours clinics at our location for our patients. One of the doctors will be on-call each day: we will have clinics Monday through Thursday 5-8pm, Saturday 9-12pm and Sunday 9-12pm for issues that are urgent and absolutely cannot wait until Dr. Elia’s next business day (our office always has appointments available for urgent issues that need to be seen the same day). The number to call after hours to make an appointment for this clinic is 226-213-6992, or you can simply walk in (but you may have to wait). I know that many of you have been going to walk-in clinics because we have never had these after-hours clinics before, but it is VERY important that you no longer go to walk-in clinics. Part of our payment from the government mandates that we provide these after-hours clinics, and every time a patient attends a walk-in clinic, the government takes the fee for that walk-in clinic visit out of our usual payments. I know this can be a bit confusing, so please ask Dr. Elia if you have questions about this new process.

 

 

 

We will also be extending our office hours to include Friday afternoons. Our new hours will be:

 

Monday           8:30am – 11:30am, 1:30pm-4:00pm

Tuesday           8:30am – 11:30am, 1:30pm-4:00pm

Wednesday     8:30am – 11:30am

Thursday         8:30am – 11:30am, 1:30pm-4:00pm

Friday              8:30am – 11:30am, 1:30pm-4:00pm

 

Our Monday evening clinics will now usually be on Tuesdays, but may change to other days depending on the week. Our staff will notify you of our availability. We will continue to provide appointments after-hours to patients who cannot come in during normal business hours.

 

For those of you who have provided consent to receiving email from our office, you will be receiving an email invitation to join a “patient portal” through a company called Health Myself, which is free to you (Dr. Elia is paying for this service for his patients). This portal offers you the opportunity to book healthcare appointments online and to use secure messaging to communicate with our clinic. For the online booking you can book up to 24 hours before a desired appointment. If you need an urgent appointment and there are no appointments available online, please call our office as we always have appointments available for urgent issues that need to be seen the same day. If you want to join this portal and didn’t receive an invitation, please come into our office to sign a consent form and you will then be given access.

 

Don’t forget to like our Facebook page at “Dr. Mario Elia” for interesting medical news and education, and check our office website at https://drmarioelia.com for up to date information on all types of medical conditions, useful links, handouts, mental health information, and the latest news in our practice.

 

Many new things will be happening in our office over the next few months, and the best way to hear about these updates will be by signing up for the patient portal and by liking the Dr. Mario Elia Facebook page (not his personal account).

 

Please don’t hesitate to call us if you have any questions about this transition!

  
Office Hours:

8:30am – 11:30am, 1:30pm-4:00pm

8:30am – 11:30am, 1:30pm-8:00pm

8:30am – 11:30am

8:30am – 11:30am, 1:30pm-4:00pm

8:30am – 11:30am, 1:30pm-4:00pm

CLOSED

CLOSED

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

After-Hours Clinic Hours:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Please call our after-hours clinic at:

226-213-6992

As we have this after-hours clinic open to our patients, please DO NOT attend walk-in clinics. If you have an emergency that cannot wait until our next after-hours clinic or our next office hours, please present to the Emergency Department.

5:00pm-8:00pm

5:00pm-8:00pm

5:00pm-8:00pm

5:00pm-8:00pm

NONE

9:00am-12:00pm

9:00am-12:00pm

Flu Shot?

You don't need an appointment, just walk in during office hours for yours!